MakePlans (the service) is a hosted web-based application that makes it possible for an organisation (the client) to manage their appointments and offer online booking for their customers (end-customers). MakePlans is delivered by MakePlans AS (the provider), a Norwegian registered company. The client has access to their own account (the account) using a login by individual users (the user).
This agreement is subjective to Norwegian law and the jurisdiction of the courts in Norway.
The current and applicable version of this agreement can be found on https://makeplans.net.
All usage of the service must comply with laws in the country of the client.
Current prices for the service is available on the MakePlans website. All prices are stated without any applicable taxes. Monthly access to the account is billed in advance and usage charges such as SMS is billed based on usage.
The service cannot be resold without approval of the provider.
All data stored in the account is owned by the client. All data in the account can be exported by the client.
The client is responsible for having appropriate legal rights to obtain, store, and use data in the account.
The provider is the data processor for information stored in the account. The provider will store and process data in accordance to the applicable laws and regulations as a service provider.
Data is stored in the European Union but can in some cases be transferred outside of the European Union for backup or other technical purposes by our suppliers to other countries.
The user submits personal information to the provider to be identified as a user with access to the account. The provider collects personal identifiable information from the user: name, e-mail, phone number and ip-address. The user accepts that the provider can use this information to contact the user with information about the account or promotional information about the service using the provided contact methods.
Other personal information that can be supplied in the account includes:
The client gives the provider access to view data stored in the account when investigating problems and improving the service. Employees of the provider with access to viewing data stored in the account are bound by confidentiality agreement and are prohibited to share this data. The client gives the provider rights to modify data in the account for technical or performance reasons.
The client gives the provider the right to share data in the account with trusted third-party suppliers that are necessary for delivering the service, such as providers of web-server or database hosting. Suppliers are bound by privacy agreements to not share data stored in the account to third parties. These suppliers are data processors of the data stored in the account.
In addition to generic data processing and storage (such as database, web-server, logging) personal information from the account is provided to trusted third-parties for fulfilling some of the features of the service such as:
The provider will also collect behaviour information from the user, the client and end-customers when using the service, such as IP-address, page visits, and browser information. This information is shared with third parties that may aggregate and sell this usage information to others. No data in the account is shared to such third parties who are not necessary for delivering the service.
The client can cancel the account at any time. No refunds are given. The provider can cancel the account at any time if the client is in breach of this agreement, otherwise a three months cancellation period applies.
Upon cancellation the account is deactivated. If requested by the client the data in the account can be erased.
The provider is not liable for any loss or damages based on usage of the service.
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